Privacy Policy

1. Who We Are

Credit Hire Direct Ltd ("Credit Hire Direct", "we", "us", "our") is a UK accident management company registered in England and Wales. Our registered office is at Veltron House, 88 Corporate Avenue, London, EC1A 2DY.

We are the data controller for personal data collected through this website and our services. You can contact us about data protection matters at: privacy@credithiredirect.co.uk

2. What Personal Data We Collect

When you use our website or contact us regarding a claim, we may collect the following personal data:

• Full name and contact details (phone number, email address, postal address)
• Vehicle registration number and details
• Accident details, including date, location, third-party information and photographs
• Insurance policy information
• Driver's licence information where required
• Financial information where necessary for claim recovery
• Device and usage data collected automatically when you visit our website (IP address, browser type, pages visited)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and managing your accident management claim
• Arranging replacement vehicles and vehicle recovery services
• Communicating with insurers, solicitors and third parties on your behalf
• Responding to your enquiries submitted through our website or by phone
• Complying with our legal obligations
• Improving our website and services through anonymised analytics

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

• Contract: Where processing is necessary to perform the services you have requested
• Legitimate Interests: Where we have a legitimate business interest that does not override your rights
• Legal Obligation: Where we are required to process data to comply with a legal requirement
• Consent: Where you have given clear consent for a specific processing purpose

5. Data Sharing

We may share your personal data with:

• Insurance companies and their representatives where necessary to process your claim
• Legal representatives and solicitors assisting with your claim
• Vehicle recovery and storage companies within our operational network
• Vehicle hire companies providing replacement vehicles
• HMCTS (His Majesty's Courts and Tribunals Service) where legal proceedings are initiated
• IT and technology service providers who support our operations (under data processing agreements)

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Claim data is typically retained for a period of 7 years following the conclusion of a claim, in line with standard limitation periods under UK law.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request a portable copy of your data
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@credithiredirect.co.uk. We will respond within one calendar month.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to our website.

10. Complaints

If you have a concern about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. We encourage you to review this policy regularly.

12. Contact Us

For any questions regarding this Privacy Policy, please contact:

Credit Hire Direct Ltd
Veltron House, 88 Corporate Avenue
London, EC1A 2DY
Email: privacy@credithiredirect.co.uk
Contact: via our contact page